Brand New Resolutions MMXXIV
I know, I know. Resolutions are passé. Nonetheless, I had to vent these thoughts that had been bubbling in my mind for the past few days and what better a way than to write a blog post. Since it was that time of the year I just decided to go ahead and put them in the form of an ancient ABVS tradition.
Without much further ado, let us jump right into my proposed Resolutions for Brands in 2024.
START | Re-imagining Products (&Solutions)
Enough and more has been written, discussed, and debated about how consumer and customer behaviour has seen a paradigm shift post-pandemic. That said, how many brands have re-thought or re-designed or re-organized their offering on account of this change? Not many one would reckon.
All of us acknowledge that it is a more connected world than it was pre-COVID19. Not because the technology was not available but because the adoption of technology had not happened. The pause in commerce in the 2 years of lockdowns has accelerated adoption journeys and tech roadmaps.
Therefore, in an IoT led world with AI making headlines and some real headway, dumb products without connectivity and with little or no user interaction are setting themselves up for failure if not extinction. Brands and more specifically Product Managers need to look hard at the JOB TO BE DONE and introduce some level of intelligence and interactivity in their offerings. The trap to avoid though is it being a lip-service or a gimmick.
STOP | Green-washing
Consumers today are more discerning. Only the brands GENUINELY integrating SUSTAINABLE in their narrative shall be able to or shall we say allowed to reap the rewards. Overtly simple methods of the last century such as using adjectives such as “Natural”, “Organic”, “Traditional” in communication will not work. It’s not just the offering but also the value proposition that needs to be sustained (sustainable).
Yes, there is a consumer who is willing to pay a premium for sustainably produced/sourced/managed products and solutions but that does not mean brands have a birthright to a higher price-point.
All brands sooner or later will need to spell out their vision and sustainability goals. Whether from a compliance perspective or from a consumer preference perspective or a market valuation perspective, brands shall be compelled to share their sustainability dashboards.
MORE OF | Data-driven Marketing
The downside of the social era has been that brands have started to confuse conversations with/ feedback from consumers with primary research, analysis, and culling insight. All marketers do understand that the Voice of Consumer is the starting point not the point itself. It is imperative that brands plan for and ensure that a strong understanding of the consumer/user continues to be the basis for creating products or solving problems.
Any understanding of the market that is built on data, reports and research is paramount and should take precedence over anecdotal evidence.
Research aside, consumer immersion is hygiene and brands should mandate this for their team. Every minute spent observing consumers in their setting is invaluable.
Many of my past colleagues at Nokia have (at that point in time very grudgingly) spent tens if not hundreds of hours in consumer visits. The repository of consumer understanding that the exercises built is something that I am sure all of us bank on till date – it is become the part that has honed our marketing intuition.
LESS OF | Follower Mindset
This is a pet-peeve. Also a sign of a lazy marketing organization. If something has worked for Brand A it is not necessary for Brand B to respond with a “Me Too”. Caution here is not to confuse this with being a fast-follower which isa well-accepted strategic approach.
A follower mindset is by definition reactive. Marketing teams that craft quick communication or value propositions based on market feedback beware. The battle for counter-share and shelf-share shall always force sales teams to demand an equivalent for a competitor’s new launch or variant. It is incumbent on the Marketers in the organisation to alter value for the consumers.
So be it a extra-lathering shaving cream or extra-whitening soap with dirt busters, the response cannot and should not be bigger, better, faster, more alone.
Points mentioned in the START and MORE OF if adopted should help brands come up with better ideas.
Here’s wishing all fellow marketers a great 2024!
नया साल
कल की बीती को भुला दो अपने रूठों को आज मना लो इस बरस दिन तो फिर उतने ही होंगे मौक़े शायद फिर उतने न और मिलेंगे चलेगा जब नया साल दिन हफ़्ते महीनों की चाल कुछ पहचाने तो नए कुछ मिलेंगे रिश्तों के रास्ते लय होगी उनकी कभी मद्धम कभी तेज़ कभी आहिस्ते ये गोला तो सूरज की परिक्रमा फिर करेगा सर्द गरम और वर्षा का दौर यूँ चिरकाल चलेगा हर बदलता साल अपने संग रिश्तों का जश्न है लाता बिन साथियों के मने तो कहाँ कोई मज़ा है आता अनमोल हैं रिश्ते बस उन्ही को रखना है सम्भाल के कौन जाने साथ कितनों का और कितना और मिलेगा
Brand New Resolutions MMXVIII
Here’s the good thing about resolutions. You get to make new ones regardless of having lived up to them!ABVS is back with its 4th edition of Brand New Resolutions MMXVIII. Here goes..
Start | Looking at BRAND COMMUNITIES seriously.
We have read about them and perhaps even are a part of them. There are very few brands though that realise the goldmine that they are sitting (or not sitting) on. We live in an era of co-creation. Brands especially consumer brands today are a lot more in the perception/imagination zone than they were ever before. What has changed? The level of consumer involvement, the accessibility and more importantly the influenceability!
In an Indian context, some brands that have already a community feel to them are Bullet (Royal Enfield) and the surprise candidate Maggi (Nestle). The community in fact rescued the brand during its quality crisis a couple of years ago. Brands like Renault and Sunsilk also have tried their hand at building communities but they were lacking sufficient amount of emotional adhesive!
ABVS hopes more brands (re)evaluate their potential and give communities a serious thought!
Stop | Randomly using SUNNY LEONE for brand endorsements.
Yes this was in the less of category last year and no I have nothing against the lady in question. These random celeb endorsements really have to stop! While it was Pierce Brosnan last year it’s Sunny Leone Dholpur Ghee TVC this year. Brand managers/business owners who chose SUNNY LEONE as their ambassador need to really think hard rather than just feed a fetish! Came across this ghee (India clarified butter) ad. What were they thinking?
More of | Re-imagination. An INDIA take on things.The way BIRA has built it’s product and brand over the past couple of years has been amazing. The beer is giving a serious fight to some premium beer brands of international stature. The beauty of it all an Indian take has not meant “MASALA FLAVOUR”. Another example from the same category is “Amrut” a brand of Indian Single Malts that has stormed the high castle of the Whisky world. So here’s looking forward to more Indian takes that are aimed for the world.
Less of | REINFORCING STEREOTYPES (PROPAGATING TROPES)
Perhaps the makers of these ads did not approach it that way. Perhaps they thought they were actually quelling the associated stereotypes. I use these two ads as examples of how stereotypes get reinforced. The problem? The messaging of these ads is nuanced. The audience these brands target not necessarily so. In wanting to depict a new, evolving face of modern India the communication of these brands has in my humble opinion has reinforced the stereotypes.
A working woman needs to cook for her mom-in-law, that there is a difference in saying Mummy and Mummy ji, that contribution to a household has to be in cash etc. etc. Our culture code and conditioning might just filter the progressive message. It’s about time communication took stereotypes head on and not in a round about fashion.
Brand New Resolutions MMXVII
Yeah yeah someone hasn’t really lived up to his resolution of at least one post a month on ABVS. The lack of posts notwithstanding there has been a steady increase in the people following ABVS on Facebook and Twitter. So let me end the year on a thank you note and propose the customary Brand New Resolutions for 2017.
Start | Thinking about the environmental costs of your operationsYes! And all aspects of impact not just the in vogue concepts such as effluents and carbon footprint. Brands as organisations need to lead the change. The long hours, the long drives it all adds up doesn’t it. How about mandatory Work from Home for 20% of the staff every day? That would take 20% traffic off the streets on a daily basis across modes of transport. How about having no fixed no long hours days in a week? At least a day in every office where things close down on time. No ACs running while for four individuals in an office of four hundred! Sure the feared loss of productivity shall be more than made up.
Stop | Tele-calling: More importantly violating DND!This one goes out especially for the financial product brands. I don’t know of anyone who actually has benefitted from the unsolicited advice or has actually gone ahead and bought something as a resultant of such a call. Acquaintances in the know of the business though tell me otherwise. With all due respect there at least needs to be far lesser invasion of privacy. A relook at the frequency, Do-not-disturb etc. is sure warranted.
More of | Brand Extensions that are RelevantWas heart-warming to see Paper Boat introduce Chikki.
Not too sure how successful the exercise has been. Several factors such as pricing and distribution etc. shall determine the fate but presume its early days yet and wish the product the success it deserves.
More of | Incentivizing Cashless Transactions
I know the Wallet companies have mastered the art of cash-back and discounts for consumers. It’s time now for the brands to give fillip to the dream of a less-cash economy if not a cash-less one. There is room for improvement and even some savings in the last mile of distribution if cash-less transactions are implemented.
Less of | Random Celeb EndorsementThe shocker of Pierce Brosnan holding up a tin of Pan Masala in a full page ad is the example that comes to mind.
To the brands credit the category has for forever been trying to connect the habit of chewing pan masala to being classy even regal. Perhaps the Ashok Kumars, the Shammi Kapoors and more recently the Manoj Bajpais of the world were palatable. Getting Pierce Brosnan to endorse perhaps pushed the envelope a bit too far.
Brand New Resolutions MMXVI
Hello!
Thank you all those who kept your faith in A Brand View Story…I am conscious that this blog lost its steam post April this year! Guess this is what happens if you back RaGa as a brand. Well…the real reason was that I got busy with the launch of my debut novel Eighteen The End Of Innocence. Incidentally though I started the morning with a troll on RaGa..so I am gonna give him a break and come back to Brand New Resolutions for 2016. We are gonna stick to my by now familiar format so here goes…
START
Sustainable Packaging. Made a train journey recently and trust me the sight along the railway tracks was not a pleasant one. Tonnes of branded litter just lying around. From PET bottles to bags of wafers there they were strewn across boldly displaying their brands. If plastic is bad for the environment and use of paper leads to cutting of trees isn’t it about time we had more environmentally sustainable options? I would pay a rupee more if I had to. Hoping we all would.STOP
Overcharging! This one is a plea more as a consumer. A lot many restaurants organized and stand alone alike take their customers for a ride when they present the bill. This overcharging is mainly done under the garb of taxation. Larger populace is ignorant or unaware with regard to the taxes that are applicable when they are dining out and succumb to this con. It is not appropriate to take names or paint the industry with a broad brush but it is reality that a sizable number indulge in this malpractice. It would bode well for chains if they ensured their billing practices are in accordance with the law. Fortunately for them India is not a land where class action suits are filed else quite a few brands could potentially be caught on the wrong side of law.
MORE OFWearables! We have seen a flurry of watches in 2015 on Android and iOS platforms and they certainly have piqued curiosity in many of us. Would like to see this go beyond watches during 2016 and within the watches space itself; more utility apps would be nice to see.
Non-cricket leagues! It was heartening to see brands support sport other than cricket. The Football league, Kabbadi league, Tennis league all survived another season. The fact that TV ratings saw an increase for Kabbadi and also for the Football league (except on days when there was cricket featuring India) augurs well for both the future of the sport and the potential that exists for brands.
LESS OFMeaningless Brand Associations with Bollywood movies. Believe that brands tend to risk their credibility when they associate with motion pictures. These associations more often than not are led by stars rather than any synergies between the content/story-line of the film itself. Brands would do better than to just chase good money behind their brand ambassadors bad professional choices.
Brand New Resolutions MMXV
It’s that time of the year again and A Brand View Story is back after a break! A break meant some time to think and what better to think about than how the next year should be from the perspective of brands.
So here are 5 Resolutions for 2015….
Start using “Radio” more effectively
First up a disclaimer, I hold no brief for the industry. What I write simply comes from the understanding; however little, gained by virtue of being a part of the industry. I believe that brands have tended to overlook the benefits that radio as a medium affords them.
The reasons for the brand apathy perhaps are not as much related to the lack of understanding of the benefits but to the lack of measurability. Apart from the commercial broadcast service of the AIR, there are over 200 FM stations across 89 cities and towns today. The estimated listenership at or over 300Mn is certainly higher than newspapers as medium in terms of penetration. Sadly though, from a measurement perspective listenership data is tracked only in four cities by RAM. The other source of listenership data the IRS is too little to go by. Given this lack of measurability brands and agencies both are reluctant to plan better campaigns on Radio.
To justify spends and existence Radio stations are in today’s context de facto activation agencies.
With the Phase III of FM set to take FM radio to 300 towns the time is ripe for brands to relook their media strategies. It also is high time the industry came together and invested in a better, more robust and representative measurement system. With the C&S explosion, the ad-spends on Radio moved towards the lesser/niche channels that were available for a bargain and lately Digital is the blue-eyed boy.
The Prime Minister of the country has already made the medium his own with his “Mann ki Baat”. Question is, are the brands alive to this low hanging fruit in the media-scape?
Stop “SELFIE” campaigns
I for one have had enough of brands using the “selfie” phenomenon. I have in a previous post titled “SELFIE Obsession” aired views on this. Just like other fads it’s time to bid this one goodbye.
Stop confusing “INVOLVEMENT” with “ENGAGEMENT”I don’t mean to split hair here. These are adjacent words and I am aware that context defines their use. It is a fine line and as marketing professionals we have got to understand the difference between consumer Involvement and consumer engagement. I am sure we are in agreement that we have had enough euphoria around campaign activations and saying wow. The difference between the two terms essentially lies in the degree.
The basis of activations is for brands to have a “conversation” with the consumer affording them an opportunity to “engage” with the brand. The passerby, the bystander and the participant are different entities. The smart(er) brands are looking beyond the numbers, looking for patterns leading up to consumer participation.
Patterns do not emerge if you look at the data only when you need it; they only emerge if you are constantly looking at it. In a manner of speaking, analysts need to be like alchemists. They need to keep mixing stuff with the singular belief that they will produce gold!
More of “Swachh Bharat Abhiyaan”
Sincerely believe in this one. If all the brands and corporate house pledged their CSR budgets towards this movement we can make a visible difference. SBA is not a one-time thing it has to be a constant endeavor.
There was a very poignant scene in Sir Richard Attenborough’s Gandhi wherein the Salt Satyagrah is depicted. The undeterred peaceful protestors keep coming at the British to face their assault. That’s the kind of perseverance the Swatchh Bharat Abhiyaan requires. We have to shame those who litter into mending their ways.
http://www.youtube.com/watch?v=ciTmDDFjFvk
It’s not just the government alone who will need to keep at it. Individuals and organisations need to adopt blocks, localities, towns etc and guard (read keep them clean) zealously. The government should consider offering exclusive branding rights to corporates for zones that they maintain.
Charity as they say begins at home and this is as much a note to self.
Less of Cricket (T20) sponsorships
Again this is one that has been done to death. Especially the T20 variety. Brands have put money on any cricket that has come their way. From Celebrity Cricket Leagues to Gully Cricket Leagues all are attracting marketing spends with questionable returns. Planners and bean counters would well be advised to look at options in 1 & 4 above.
Those were my two cents. Here is wishing all a very prosperous 2015!
Brand New Resolutions
As we bid 2013 good-bye some of us revisiting resolutions made at the beginning of this year, some are looking for the little slip on which they wrote them down yet others are smirking wondering what this resolution fuss is all about.
Effective execution or not, resolution making is a seasonal conversation topic that rears its head every new year eve.
So here’s a brand take to resolution making. Stuff that yours truly as a marketer and consumer would like to see brands do or in some cases, not do.
Consumer Chairs
Every brand worth its salt keeps talking about how much time is spent with and understanding consumers. We conduct home visits, focus groups etc but for most organisations owing to whatever constraints this is sporadic. Brands in 2014 should commit to institutionalizing “Consumer Chairs”. Dedicate a day every month where your consumers are chairing your meetings.Whether its one or ten is up to you but its about time brands co-opted consumers into their core teams. Processes tend to benefit immensely if consumer perspective is blended in and who better to get it from.
Youthful vs Frivolous
Don’t know why but most brands that want to target their communication to the youth insist on coming across with “attitude”. Invariably, this gets translated into either or all of these; Irreverance, High on innuendo, Slap-stick/wise-crack plots. Brands need to be cautious of the long term.While such communication can be entertaining it is seldom enduring. One common thing amongst great brands has been longevity.
New Improved -Zapping’em with Science
The oldest trick in the book,done to death. Every time there is a price move to be made, a pack size change or sluggish sales this seems to be the most accepted move. Get a new pack-if possible or put a sticker, a new TV spot or a tag, push R&D for a new colour and a whacky acronym and say abracadabra! Brand managers for generations have resorted to this. Would like to see an end to it especially the “micro-shine crystal” variety.Brand Forums & Passion Groups
With evolved and connected consumers of today brands need what I call brand vectors. Forums & passion groups as brands like Harley Davidson have realised are an extremely potent brand tool. Members are in it for the passion and commit to your brand by extension and spread your message becoming brand vectors much like the anopheles mosquito!Hugely recommend brands that can identify strongly with consumer passions to come forward. Time for brand epidemics!
Facebook Contests
For God’s sake please stop asking us to post pictures of ourselves doing things and “tagging” you. I am sure all of us could do with less intrusion!So here’s wishing all a fabulous New Year!
